Terms of service

Astora Clothing Terms of Service

Last updated: July 2, 2026

## Scope
These Terms of Service govern all orders placed through the Astora Clothing online store by consumers and businesses. For contracts concluded with consumers through distance selling, German consumer protection rules apply, including the statutory 14-day right of withdrawal where legally required.[1][2]

## Seller Information
The seller and contractual partner is:

**Malik Zimmer**  
Friedrich-Straße 7  
55526 Andernach  
Germany  

Represented by: Malik Zimmer  
Email: info@astoraclothing.com  
VAT ID: DE343585342

## Conclusion of Contract
The presentation of products in the online store does not constitute a legally binding offer, but a non-binding invitation to place an order. A binding contract is formed only when the order is accepted expressly or by shipment of the goods.

## Prices and Payment
All prices shown in the online store are final prices and include applicable statutory taxes unless stated otherwise. Additional shipping costs, if any, are displayed separately during checkout before the order is submitted.

## Shipping and Delivery
Delivery times shown in the online store are estimates unless a specific delivery period is expressly agreed. Delays caused by force majeure, supply chain disruption, or events outside reasonable control may extend delivery times accordingly.

## Retention of Title
Goods remain the property of the seller until full payment has been received.

## Right of Withdrawal
Consumers may have a statutory right of withdrawal for distance contracts. Under German consumer law, consumers are generally entitled to withdraw from eligible distance contracts within 14 days without giving any reason, subject to applicable legal exceptions.[1][2]

To exercise the withdrawal right, the customer must notify Astora Clothing by a clear statement, for example by email to info@astoraclothing.com, before the withdrawal period expires.[3]

Customers must return the goods no later than 14 days after notifying withdrawal, and the customer bears the direct cost of return shipping.[3]

## Voluntary Return Policy
In addition to any mandatory statutory rights, Astora Clothing accepts returns of T-shirts and other clothing items within 14 days of delivery if the items are unworn, unused, and in their original condition. Customers must contact Astora Clothing by email before sending back any item and must state the reason for the return. The customer bears the return shipping costs.

This voluntary return policy does not limit any statutory rights to which consumers are entitled under applicable law, including rights relating to withdrawal or defects.[4][2]

## Defective Goods and Warranty
Customers retain statutory rights in the event the delivered goods are defective or not in conformity with the contract. These statutory rights are not restricted by these Terms of Service.[4]

## Liability
Astora Clothing is liable without limitation for intent, gross negligence, injury to life, body, or health, and where liability is mandatory under applicable law. In cases of slight negligence, liability is limited to breaches of essential contractual obligations and to foreseeable damage typical for the contract.

## Dispute Resolution
Astora Clothing is not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board. The European Commission provides a platform for online dispute resolution at [https://ec.europa.eu/odr](https://ec.europa.eu/odr).

## Applicable Law
These Terms of Service are governed by the laws of the Federal Republic of Germany. If the customer is a consumer and has a habitual residence in another EU member state, mandatory consumer protection provisions of that state remain unaffected.

Severability
If any provision of these Terms of Service is or becomes invalid or unenforceable, the validity of the remaining provisions remains unaffected.